Cancellation & Refund Policy

Welcome to BuyZora. Customer satisfaction is our priority. This Cancellation & Refund Policy explains how order cancellations, returns, and refunds are handled for purchases made through our website. By placing an order, you agree to the terms outlined below.

1. Order Cancellation

• Orders can be cancelled only before they are shipped or dispatched.
• Cancellation requests should be submitted as soon as possible after placing the order.
• Once an order has been shipped, it cannot be cancelled.
• If your cancellation request is approved before shipment, a full refund will be processed.

2. Cancellation by BuyZora

BuyZora reserves the right to cancel any order under the following circumstances:

• The product is unavailable or out of stock.
• Incorrect pricing or product information.
• Payment verification failure.
• Suspected fraudulent or unauthorized transaction.
• Any unforeseen technical or operational issue.

If we cancel your order, the entire amount paid will be refunded to your original payment method.

3. Refund Eligibility

Refunds may be approved in the following situations:

• Order cancelled before dispatch.
• Wrong item delivered.
• Product received in damaged or defective condition.
• Order could not be delivered due to our error.
• Duplicate payment or accidental multiple payment.

4. Non-Refundable Items

• Products damaged due to customer misuse.
• Products returned without original packaging or accessories.
• Items marked as non-returnable or final sale.
• Gift cards, downloadable products, and digital products unless otherwise specified.
• Requests made after the applicable return period.

5. Return Process

If a return is required:

• Contact our support team with your Order ID.
• Share photos or videos if the product is damaged or defective.
• Our team will review your request and provide further instructions.
• Products should be returned unused and in their original packaging.

6. Refund Process

Once your refund request is approved after verification, the refund will be initiated to the original payment method used during the purchase. Refunds cannot be transferred to another account.

7. Refund Timeline

• Refunds are generally processed within 5–7 business days after approval.
• Depending on your bank or payment provider, it may take an additional 2–7 business days for the amount to reflect in your account.

8. Return Shipping

Return shipping charges may be the customer's responsibility unless the return is due to an incorrect, damaged, or defective product supplied by BuyZora.

9. Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact our customer support team with your Order ID and relevant details. We will make every effort to resolve your concern promptly.

Last Updated: September 2026